Set payment issues, such as declined or incomplete transactions

If yous take problems paying for Google products, yous might need to fix a problem with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot exist completed"

A diversity of different situations may trigger this message. Effort these suggestions to resolve the consequence:

  • If this bulletin is followed past instructions for submitting additional information to us, delight do then. The other steps listed are unlikely to resolve this effect.
  • Check whether the billing address for your payment method (such as a credit bill of fare) matches the address recorded in your Google payments eye settings. If they don't match, update your address in your Google payments eye, and try the transaction again.
  • Attempt using a Google Play gift menu to complete the transaction.
  • Attempt using the best interface for your computing device:
    • If you're using a desktop estimator, endeavour the transaction using the Google production's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Attempt creating a new Google account if you don't already take ane and visiting the Google Store to attempt the transaction over again.

"Unable to complete transaction: Expired card"

Bank check to see if your payment method is upwardly to date. If it isn't, update it in the Payments heart.

"Unable to complete transaction. Please use another form of payment."

Note: These steps as well apply if you lot see the error message "Your payment didn't go through. Please try a different payment method or try over again later."

Attempt the following:

  1. Check to see if your payment method is up to date. If it isn't, update it in the Payments center, then endeavour your purchase again.
  2. Make sure you have enough money in your account for the buy.
  3. If yous're still having issues, contact your depository financial institution to see if there's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If yous see this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • We need a little more information to protect your account against fraud.
  • We demand a footling more information to comply with EU law (European customers only).

To fix the issue, attempt the following:

  1. Go to the Payments center.
  2. Have action on whatever errors or requests in the payments center.
    1. Yous might need to verify your identity earlier you can buy annihilation through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

"Unable to process payment: Low carte balance"

You might non have plenty funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your menu was reported every bit stolen. You must verify the card before yous can use it again:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If yous take multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Side by side to the menu that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll observe a temporary accuse on your carte du jour statement along with an 8-digit lawmaking.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you effort to verify the payment method over again:

  1. Confirm which card yous want to verify.
  2. Cheque how long ago y'all tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more 2 days: Bank check your card statement. You should find a temporary accuse from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this bill of fare for this purchase. Try to make the purchase again with a dissimilar card.

If the menu you desire to utilise isn't listed, follow the on-screen instructions to add together a new card.

Airtight payments contour

Learn more about what to exercise if you lot temporarily or permanently closed your payments profile.

If you're nevertheless having trouble, contact back up.

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